Troubleshooting
Solve common issues and problems with Apple AI
Installation Issues
Solutions for common installation problems, including security warnings, application verification, and troubleshooting installation failures.
Keyboard Shortcut Problems
Resolving issues with keyboard shortcuts, including conflicts with other applications and system-wide shortcut configuration.
AI Model Connection Issues
Troubleshooting connection problems with AI models, including network issues, authentication problems, and service availability.
Performance Problems
Resolving performance issues, including slow response times, high CPU usage, and memory optimization for different Mac hardware.
Need More Help?
If you're still experiencing issues after trying the solutions in our documentation, our support team is here to help.
Pro users receive priority support with guaranteed response times within 24 hours.
Contact SupportCommon Support Questions
- How do I update to the latest version?
- Can I transfer my license to another Mac?
- How do I reset all preferences?
- What are the system requirements?
macOS Compatibility
System Requirements
- macOS Monterey (12.0) or later
- Compatible with both Apple Silicon (M1/M2/M3) and Intel Macs
- For Intel Macs, the Universal DMG is recommended for best performance
Intel Mac Users
If you're using an Intel Mac and encounter any issues, make sure:
- Rosetta 2 is installed (macOS will prompt you to install it if needed)
- You're using the Universal DMG version of Apple AI
- Your macOS is updated to the latest version