Keyboard Shortcut Problems

Troubleshooting issues with Apple AI keyboard shortcuts

Common Shortcut Issues

Global Shortcut Not Working

If the global ⌘E shortcut isn't activating Apple AI, try these solutions:

  • Make sure Apple AI is running (check your menu bar for the icon)
  • Restart Apple AI from the menu bar icon > Quit, then relaunch
  • Check if ⌘E is being used by another application and causing a conflict
  • Go to System Settings > Keyboard > Keyboard Shortcuts and check for conflicts
  • Try setting a different global shortcut in Apple AI Preferences

Shortcut Conflicts With Other Apps

If Apple AI shortcuts conflict with other applications:

  • Open Apple AI Preferences > Keyboard
  • Change the conflicting shortcut to a different combination
  • Consider using modifiers like Option (⌥) or Control (⌃) to create unique combinations
  • For application-specific conflicts, you can customize shortcuts to only work when specific apps are not in focus

Shortcuts Stop Working After Update

If shortcuts stop working after updating Apple AI or macOS:

  • Reset keyboard shortcuts to defaults in Apple AI Preferences
  • Check System Settings > Privacy & Security > Accessibility to ensure Apple AI has the required permissions
  • Restart your Mac to ensure all system services are properly initialized
  • Reinstall Apple AI if the issue persists

Permissions Required for Shortcuts

Apple AI requires certain system permissions to enable global keyboard shortcuts. If shortcuts aren't working, check these settings:

  1. Open System Settings (or System Preferences)
  2. Navigate to Privacy & Security > Accessibility
  3. Ensure Apple AI is in the list and has its checkbox enabled
  4. If Apple AI isn't listed, click the + button and add it from your Applications folder
  5. If the checkbox is disabled, click the lock icon in the bottom left, enter your password, and then enable the checkbox

Accessibility Permissions

Required for global keyboard shortcuts to work properly

Customizing Your Shortcuts

If you're experiencing conflicts or prefer different keyboard combinations, you can easily customize all shortcuts:

How to Change Shortcuts

  1. Click the Apple AI icon in your menu bar
  2. Select Preferences (or use ⌘,)
  3. Navigate to the Keyboard tab
  4. Click on any shortcut you want to modify
  5. Press the new key combination you want to use
  6. Click Save

Pro Tips for Custom Shortcuts

  • Use combinations of modifier keys (⌘, ⌥, ⌃, ⇧) to create unique shortcuts that won't conflict
  • Consider using function keys (F1-F12) for less commonly used actions
  • Set up app-specific shortcuts that only work with certain applications
  • If you frequently use multiple AI models, assign each one its own shortcut for quick access

Resetting to Default Shortcuts

If you've made multiple customizations and want to start fresh, you can reset all shortcuts to their default values:

Reset Process

  1. Open Apple AI Preferences
  2. Go to the Keyboard tab
  3. Click the "Reset to Defaults" button at the bottom
  4. Confirm in the dialog that appears
  5. Restart Apple AI to ensure all changes take effect

Still Having Shortcut Issues?

If you've tried these solutions and are still experiencing problems with keyboard shortcuts, our support team can help.

Contact Support